FAQS

How do I track my order?

Customers can track their order online in the My Account section or with the tracking number emailed to you directly from the link provided in your email notification.

Can I return or exchange an item?

For all return and exchange policy information please visit our Returns and Exchanges page on this website.

How can I change or cancel my order?

To change or cancel your order, contact Customer Service via our Customer Service page.

Can I ship to a P.O. Box?

We can ship most items to a P.O. Box. This excludes oversized items. You will receive a message during checkout if the item is not eligible to be shipped to a P.O. Box. Additional shipping details can be found on our Shipping Info page.

What payment options do you offer?

Hilwaite offers PayPal and AmazonPay for your convenience.